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Returns/Exchanges

We really hope that you love your Disturbia order, but if you need to, it's really easy to return items for exchange or refund! 

How to return:

Your order will include our Returns Form. Complete the form, and include it in the returned package, re-using the original packaging.

You can also download the Returns Form here: 

DOWNLOAD RETURNS / EXCHANGE FORM (click here!) 

Send the package back to us, we recommend it is sent on a tracked service to:

 

Disturbia Clothing Ltd.
Unit 12
Easter Park
Nelson Park West
NE23 1WQ
United Kingdom


Items must be returned within 30 days of the purchase date, and the products should be in their original condition. Unworn, unwashed and with tags.

The following products are non-returnable: Swimsuits, swim bottoms, vinyl, books and perfume.

We advise to try on shoes indoors until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box.

All sales are final for sale section products. Sale section items can be returned for store credit or exchange.

Upon receipt and review of the return, you will be notified by email once your refund has been processed, or when your return has been dispatched. 

Most returns are processed within 24 hours of receipt, however in busy periods this can take up to 5 working days.

All exchanges are shipped out free of charge.

The customer is liable for the cost of return shipping and any additional custom charges; unless faulty or sent in error.

If we are unable to process your requested exchange, for example due to a product being out of stock, store credit will be issued and emailed to you.

Need further assistance? Email orders@disturbia.co.uk and we'll be happy to help!