We really hope that you love your Disturbia order, but if you need to, it's really easy to return items for exchange or refund!
How to return:
Your order will include our Returns Form. Complete the form, and include it in the returned package, re-using the original packaging.
Send the package back to us, we recommend it is sent on a tracked service to:
Disturbia Clothing Ltd.
Nelson Park West
Items must be returned within 30 days of the purchase date, and the products should be in their original condition. Unworn, unwashed and with tags.
Upon receipt and review of the return, you will be notified by email once your refund has been processed, or when your return has been dispatched.
Most returns are processed within 24 hours of receipt, however in busy periods this can take up to 5 working days.
All exchanges are shipped out free of charge via a Standard service.
In the case of a refused delivery, the customer is responsible for the original shipping charges, any import fees that are incurred, and the cost of returning the package to Disturbia.
This amount will be deducted from your refund. If the return fee exceeds the amount of the order plus shipping costs, the package will be abandoned and you will not be refunded.
All sales are final for sale section products. Sale section items can be returned for store credit or exchange.
The following products are non-returnable: Swimsuits, swim bottoms, face masks, vinyl, books and perfume.
We advise to try on shoes indoors until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box.
If we are unable to process your requested exchange, for example due to a product being out of stock, store credit will be issued and emailed to you.
You can return items for a refund or exchange. As a consequence of Brexit, we do not offer free exchanges for EU orders.
The customer is responsible for the cost of returning any items.
For International Exchanges, P&P will be charged for the re-shipping of exchanged items.
All EU Exchanges are shipped using the Standard DDU Service, whereby it is the customers responsibility to pay any import taxes or duty charges.
Returned items must be returned within 30 days of the purchase date, and the products should be in their original condition. Unworn, unwashed and with tags. The following products are non-returnable: Swimsuits, swim bottoms, face masks, vinyl, books and perfume.
Need further assistance?
Email email@example.com and we'll be happy to help!