Our team are available to speak to via live chat between 9am-5pm GMT Mon-Sat, and can help with any queries you may have - click the speech bubble in the bottom right corner of your screen!
Your currency should automatically be selected based on your location.
We process all orders in GBP. While the content of your cart is currently displayed in your local currency at the most current exchange rate, you will checkout using GBP.
Conversions do not include credit card fees or other charges, and may differ from the exchange rate used by your card provider or PayPal.
Once your order has been placed and you have received your order confirmation, the order cannot be amended or cancelled.
Any shipping address changes must be addressed with the courier, but may not always be possible.
Please see our exchange and return policies here for further information.
Order confirmation emails are sent automatically after an order is placed. If you use Hotmail or Gmail please check your Junk folder for your confirmation, in case your Settings send it there!
We always keep you in the loop via email. You'll hear from us when your order has been dispatched, along with tracking info when it's shipped.
If you have selected a tracked delivery option, we'll send your tracking info by email when your order has been shipped.
You'll find a dedicated size guide at the bottom of each product description.
Most of our products have a handy Size Recommender, a magick little tool.
Enter your details, right down to how you like your clothes to fit, and it'll advise you on the best Disturbia size for you.
Remember, this is a tool, not a rule.
Some items, such as underwear, have distinct sizing info. It's always best to refer to the individual product description for additional sizing advice.
Our final tip: Always measure your actual body, without clothes, to get an accurate reading
Still unsure? No problem! Drop us an email at cs@disturbia.co.uk and we'll help you find the best fit for you 📏
E-Gift cards are sent to an email address designated by the (thoughtful af) buyer, on the date and time of the buyer's choice. Please check your inbox!
If you've not received your E-Gift card in the time you specified (or within one month), contact orders@disturbia.co.uk and we'll look into this for you.
We can say that each box contains a random mix of products, including past season favourites.
Stuff you can't get elsewhere - all top quality, for half the price
Simply select your size and we'll handpick your haul - filling it with awesomeness to delight you with!
Mystery boxes are non returnable.
You can pre-order an item in the same way you'd order anything else from us:
1) Head to the pre-order section, or look for products marked with the 'pre-order' tag
2) Add pre-order items to your basket
3) Payment is taken as soon as your pre-order is confirmed at checkout
4) After placing your order, you'll receive an email confirming your order reference number
5) Congratulations! We'll ship as soon as we can, estimated shipping dates are listed within the product description
We will provide an estimated shipping date on all relevant product pages. This date can be subject to changes, depending on shipping. Orders will only ship once all items ordered are in stock. We are unable to part-ship orders.
That's cool! You can cancel any pre-order as long as it's before stock has arrived with Disturbia. Once stock has arrived, your order cannot be cancelled and would need to be returned following dispatch instead. Please check our Returns Policy for more information.
Yes! All pre-order products fall within our standard Returns Policy.
Any items dispatched as part of a pre-order are eligible for return within 30 days of the dispatch date.
Loads! We accept:
✔️ Paypal
✔️ Visa
✔️ Mastercard
✔️ Amazon Pay
✔️ Apple Pay
✔️ Maestro
✔️ JCB
✔️ American Express
✔️ Clearpay
✔️ Klarna
If you're outside of the UK, your exchange rate is determined by the bank that issued your credit card.
Your currency should automatically be selected based on your location.
We process all orders in GBP. While the content of your cart is currently displayed in your local currency at the most current exchange rate, you will checkout using GBP.
Conversions do not include credit card fees or other charges, and may differ from the exchange rate used by your card provider or PayPal.
We ship worldwide! See our full list of delivery options, costs and timings here.
Delivery timescales can be found here.
UK Express delivery orders placed before 6pm GMT are shipped same day.
Non-UK Express delivery orders placed before 2pm GMT are shipped same day.
Standard delivery orders are shipped within 48 hours, 6 days a week.
If your order has not arrived within the expected timescale, please contact us with your Order Number at orders@disturbia.co.uk
Please note, we are currently receiving unprecendented order levels and there may be slight delays in dispatching your order. If your order is impacted we will be in touch with any further details.
Customs fees are levied by the government of the country that the goods are shipped to, and are out of our control. As is industry standard, all custom/import fees are the responsibility of the customer.
Disturbia offer a DDP service where all import duties and fees are covered, with no extra costs!
If you have selected a tracked delivery option, we'll send your tracking info by email when your order has been shipped.
Please note, we are currently receiving unprecendented order levels and there may be slight delays in dispatching your order. If your order is impacted we will be in touch with any further details.
If your order hasn't arrived within the expected timescale, please forward your order number to orders@disturbia.co.uk and we'll look into this for you 🕵️♀️
Please note, we are currently receiving unprecendented order levels and there may be slight delays in dispatching your order. If your order is impacted we will be in touch with any further details.
As outlined within our returns policy, customers are liable for the cost of return shipping and any additional custom charges, unless faulty or sent in error.
How do i use it?
- You need to be a registered Disturbia customer to subscribe to Premier Delivery.
- Add to cart and use right away, you must be logged in to your account to use it.
- Premier Delivery cannot be purchased using flexible payment methods.
- Premier Delivery is valid for 12 months from the sign up or renewal date and will show automatically at checkout after purchase.
- Select 'Premier Delivery' when selecting your shipping option at checkout.
Ordering / Delivery
- Orders must be placed by 6pm to receive next day delivery, and area restrictions may apply.
- Cut-off times and services may change or experience slight delays during peak periods or Bank Holidays.
- If a Next Day service is not available, then your order will be sent standard delivery.
- Areas such as the Channel Islands, Highlands & Islands of Scotland may take up to 3-5 working days.
- Premier delivery is only available to UK addresses.
Cancellation
- You can cancel your Disturbia Premier Delivery subscription within 14 days of subscribing and a full refund will be provided if you have not made any purchases using Premier Delivery shipping methods.
- Your subscription will renew automatically, you can cancel your subscription anytime in your customer account.
- Once your subscription has been cancelled, you'll no longer be able to use the Premier Delivery shipping method at checkout.
- Personal use only, subject to fair use policy - your account may be terminated with a pro-rata refund issued in cases of misuse.
Oh no :( let's sort that!
In the super rare instance of a product problem, please email us at orders@disturbia.co.uk and we'll be happy to rectify the situation for you. Include:
✔️ Your full details
✔️ Your order number
We aim to unease the majority, but we aim to please you always! 😈
Simple! Follow the info in our returns policy.
We aim to process your refund within 24 hours of receipt. However, this can take up to 5 working days during busier periods. Forever grateful for your patience!
Funds should be returned to you 72 hours after processing your return.
Customs fees are levied by the government of the country that the goods are shipped to, and are out of our control. As is industry standard, all custom/import fees are the responsibility of the customer.
Disturbia offer a DDP service where all import duties and fees are covered, with no extra costs!
This depends on the delivery option you choose:
Express DDP (Delivery Duties Paid) (£19.95)*
All taxes and duties are paid by Disturbia
Express DDU (Delivery Duties Un-Paid) (£12.95)
You may be liable to pay import taxes & duties which are calculated on the overall transaction value.
Standard DDU (Delivery Duties Unpaid) (£8.50)
You may be liable to pay import taxes & duties which are calculated on the overall transaction value.
Spend over £200 to receive free express DDU shipping!
All delivery options, costs and timings can be found here.
If you spend over £200, this will result in free DDU (Delivery Duties Unpaid) shipping. Please note: you will still be responsible for paying duties with this option.
To avoid unexpected duties charges, we now have a DDP (Delivery Duties Paid) option for our EU customers. What you pay at checkout is the total amount, any extra taxes or duties are paid by Disturbia.
See full details on delivery options here.
One word - Brexshit 💔 If you've paid for Standard DDU (Delivery Duties Paid) shipping, you'll be responsible to pay any import or duty charges.
So, we now offer Express DDP (Delivery Duties Paid) shipping. All taxes and duties are paid by Disturbia, so we cover any risks or costs involved with shipping.
Full details on this simpler, safer delivery option here.
In the case of a refused delivery, you will be responsible for:
• Original shipping charges;
• Any import fees incurred;
• Return postage costs to Disturbia.
This amount will be deducted from your refund.
If the return fee exceeds the amount of the order (plus shipping costs), the package will be abandoned and you won't be refunded.
If a Sold Out style remains visible on the site this means it will most likely be restocked within the next 6 weeks, so keep checking back!
Please email us at cs@disturbia.co.uk for a specific product enquiry.
If you want real deal Disturbia products, this is the only place to buy 'em!
Drop us an email at sm@disturbia.co.uk with your social handles.
We'd love to hear from you!
If you have any questions please contact us and we'll be happy to help. 😊
Chat online: Our team are available to speak to via live chat between 9am-5pm GMT Mon-Sat, and can help with any queries you may have - click the speech bubble in the bottom right corner of your screen!
Email us: cs@disturbia.co.uk We will respond to all emails within within 24 working hours.
Call us: +44 (0)1670 736973 (Mon-Fri 9am-5pm GMT)
Our team are available to speak to via live chat between 9am-5pm GMT, and can help with any queries you may have - click the speech bubble in the bottom right corner of your screen!