Protecting Your Privacy
At Disturbia, we are committed to protecting the privacy and security of our customers and site visitors. The purpose of this statement is to clearly explain how we use and collect personal data.
If you have any questions about how we Protect Your Privacy, get in touch at email@example.com
For all our services, the data controller, the company that’s responsible for your privacy, is Harper & Willow Ltd TA Disturbia.
How we use your information
Every time your web browser requests a page, image, file or other data from this website, the request is logged. This includes your IP address, the date and time, your “user agent string” (which contains basic information about the software and device you are using), the address of the page that referred you to this website (if the software you are using has supplied it), and some technical details about the HTTP request. It is in our legitimate interests to collect this data to prevent malicious use of our services, monitor server performance, increase security, and diagnose problems. This information is processed by our web host, Hiltonian Media Ltd, and is retained for up to one year.
If you fill in and submit our contact form, the information you supply and your IP address will be sent to us by email and only used to respond to your enquiry. It is in your legitimate interests for this data to be processed so that we can respond to your enquiry. This information is retained for as long as necessary to deal with your enquiry.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s privacy notice.
If you start the checkout process but do not complete your order, we might send you an email a few hours later containing a link to allow you to complete your order. This is in your legitimate interests, as it allows you to easily resume your order if you were unable to complete checkout. It is also in our legitimate interests to remind customers to complete the checkout process. Your personal data is removed from the incomplete order after one year.
Mailing List (marketing emails)
For users who subscribed to our mailing list before May 2018, it is in your legitimate interests to receive our marketing emails as you indicated that you wished to receive them by subscribing. To object to this use of your personal data, you can click the “unsubscribe” link at the bottom of one of our marketing emails, which will remove you from the mailing list.
To help us increase sales, we advertise our products and brand on a variety of websites, including Google and Facebook. With your consent, we will send the companies listed below information about the products and pages you view on our website, the products you add to and remove from your basket, and the products you purchase. This is used to show you personalised adverts that are more relevant to you. These companies identify you by placing a “tracking beacon” on our website which uses a cookie to identify you to them. Your data will be processed and retained in accordance with their privacy policies and might be transferred by them outside of the EEA.
You can choose whether to allow marketing cookies/tracking using the tickbox below:
Allow marketing cookies
Registering and Logging In
When you register on our website, we collect your name, email address, password and IP address. This information is used to allow you to log in to the website and speed up checkout, so it is in your legitimate interests for us to use your information in this way. This information is retained for four years after your last login, unless you delete your account.
Adding products to your wish list allows you to store a list of your favourite products. This information will be associated with your account. It is in your legitimate interests for us to process this information so that we can provide the wish list facility. It is also in our legitimate interests as it allows us to see (anonymised) statistics about which products are most/least popular. The data is not used for any other purpose.
If you make your wish list public, anyone with the correct URL will be able to view your wish list (including your name) and search for your wish list if they know (or guess) your email address. You can hide your wish list at any time from the wish list screen.
Disturbia welcomes customer reviews and we have partnered with Trustpilot to collect verified customer service reviews. Customers who place orders will receive an email invitation 14-days after placing their order asking for a review. There is no obligation to leave a review but feedback is appreciated.
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you, although you can probably do most of this through My Account.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
How to Contact Us
We welcome feedback and always want to hear from our customers and visitors. Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. You can contact our privacy team by dropping us a line at firstname.lastname@example.org, or through Customer Service or via the Disturbia website.
Or if you’d like to, you can write to us at:
Nelson Park West
+44 (0)1670 736973
V1.2 (November 2020)