BLACK FRIDAY ENDS IN: 12.00am UK time on 24th November 2018

Privacy Policy

Protecting Your Privacy

At Disturbia, we are committed to protecting the privacy and security of our customers and site visitors. The purpose of this statement is to clearly explain how we use and collect personal data. 

If you have any questions about how we Protect Your Privacy, get in touch at info@disturbia.co.uk

For all our services, the data controller, the company that’s responsible for your privacy, is Harper & Willow Ltd TA Disturbia.

How we use your information

Server Logs

Every time your web browser requests a page, image, file or other data from this website, the request is logged. This includes your IP address, the date and time, your “user agent string” (which contains basic information about the software and device you are using), the address of the page that referred you to this website (if the software you are using has supplied it), and some technical details about the HTTP request. It is in our legitimate interests to collect this data to prevent malicious use of our services, monitor server performance, increase security, and diagnose problems. This information is processed by our web host, Hiltonian Media Ltd, and is retained for up to one year.

Website analytics

We use Google Analytics to analyse how visitors use our website. This stores a “cookie” on your computer containing an anonymous tracking ID to allow Google to track your activity around our website. This service is subject to Google’s Privacy Policy. We have taken steps to ensure that you are not personally identifiable to Google Analytics, including the anonymisation of your IP address and preventing Google from sharing our Analytics data with its other services. The information associated with your cookie tracking ID is deleted 14 months after your last use of our website. Learn more about how you can control the information sent to Google.

Contact Form

If you fill in and submit our contact form, the information you supply and your IP address will be sent to us by email and only used to respond to your enquiry. It is in your legitimate interests for this data to be processed so that we can respond to your enquiry. This information is retained for as long as necessary to deal with your enquiry.

Processing Orders

When you place an order with us, your name, contact details, IP address, basket contents and payment information are used in order to fulfil the contract and process your order. Your name and delivery contact information is transferred to the courier(s) used to send your order – they will handle your data according to their privacy policy (Royal Mail, Parcelforce, DPD, DHL or FedEx), and might transfer it outside of the EEA. Your personal data is removed from the order after six years, or four years after you last login, whichever is later.

If you make payment with PayPal, your order information (including personal data) is transferred to PayPal to facilitate the payment process. This is required to fulfil the contract and process your order. Your data will be processed and retained by PayPal in accordance with their Privacy Policy, and might be transferred by them outside of the EEA.

If you make payment by card (but not through PayPal), your order information (including personal data) is transferred to WorldPay to facilitate the payment process. This is required to fulfil the contract and process your order. Your data will be processed and retained by WorldPay in accordance with their Privacy Policy, and might be transferred by them outside of the EEA.

If you start the checkout process but do not complete your order, we might send you an email a few hours later containing a link to allow you to complete your order. This is in your legitimate interests, as it allows you to easily resume your order if you were unable to complete checkout. It is also in our legitimate interests to remind customers to complete the checkout process. Your personal data is removed from the incomplete order after one year.

Mailing List (marketing emails)

If you subscribe to our mailing list, we will send you marketing emails from time to time. We will only do this with your consent, and you can withdraw your consent at any time by clicking the “unsubscribe” link at the bottom of one of our marketing emails. The name and email address you enter, along with your IP address, will be sent to MailChimp who provide our mailing list software. Your data will be processed and retained by MailChimp in accordance with their Privacy Policy, and might be transferred by them outside of the EEA.

For users who subscribed to our mailing list before May 2018, it is in your legitimate interests to receive our marketing emails as you indicated that you wished to receive them by subscribing. To object to this use of your personal data, you can click the “unsubscribe” link at the bottom of one of our marketing emails, which will remove you from the mailing list.

Online Advertising

To help us increase sales, we advertise our products and brand on a variety of websites, including Google and Facebook. With your consent, we will send Google and Facebook information about the products and pages you view on our website, the products you add to and remove from your basket, and the products you purchase. This is used to show you personalised adverts that are more relevant to you. Google and Facebook identify you by placing a “tracking beacon” on our website which uses a cookie to identify you to them. Your data will be processed and retained in accordance with Google’s Privacy Policy and Facebook’s Data Policy, and might be transferred by them outside of the EEA.

Registering and Logging In

When you register on our website, we collect your name, email address, password and IP address. This information is used to allow you to log in to the website and speed up checkout, so it is in your legitimate interests for us to use your information in this way. This information is retained for four years after your last login, unless you delete your account.

Any information (including your name and contact details) that you provide through the My Account section of the website will only be used for the purposes indicated where you provide the information. It will not be passed on to any third party (except as detailed elsewhere in this privacy policy) and retained until your account is deleted.

Wish List

Adding products to your wish list allows you to store a list of your favourite products. This information will be associated with your account. It is in your legitimate interests for us to process this information so that we can provide the wish list facility. It is also in our legitimate interests as it allows us to see (anonymised) statistics about which products are most/least popular. The data is not used for any other purpose.

If you make your wish list public, anyone with the correct URL will be able to view your wish list (including your name) and search for your wish list if they know (or guess) your email address. You can hide your wish list at any time from the wish list screen.

Detecting Humans

It is in our legitimate interests to prevent automated scripts from abusing our website. To do this, we use reCAPTCHA, a piece of software provided by Google, to verify that you are indeed a human. When you start to interact with reCAPTCHA, Google may set identifier cookies. This service is subject to Google’s Privacy Policy. Learn more about how you can control the information sent to Google.

Your Rights

You have a lot of rights relating to your personal information:

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

How to Contact Us

We welcome feedback and always want to hear from our customers and visitors. Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.  You can contact our privacy team by dropping us a line at info@disturbia.co.uk, or through Customer Service or via the Disturbia website. 

Or if you’d like to, you can write to us at:

Disturbia Clothing
40b Colbourne Crescent
Cramlington
Northumberland
NE23 1WB
U.K.

+44 (0)1670 736973

V1 (May 2018)