Last order dates for Christmas Delivery:
UK:
Express DPD Next Day: Thursday 21st December
DHL: Thursday 21st December
Royal Mail 48 Tracked: Tuesday 19th December
Royal Mail 24 Tracked: Thursday 21st December
EU:
Standard: Friday 15th December
Express: Tuesday 19th December
ROW:
Standard: Friday 1st December
Express: Friday 15th December
Our team are available to speak to via live chat between 9am-5pm GMT Mon-Sat, and can help with any queries you may have - click the speech bubble in the bottom right corner of your screen!
Your currency should automatically be selected based on your location.
All orders are processed in your local currency and are subject to exchange rate fluctation.
To checkout in a different currency, select your currency / region using the currency selector in the header.
Once your order has been placed and you have received your order confirmation, we cannot guarantee that your order can be amended or cancelled due to our redactional fulfilment centre.
Any shipping address changes must be addressed with the courier, but may not always be possible.
Please see our exchange and return policies here for further information.
Order confirmation emails are sent automatically after an order is placed. If you use Outlook or Gmail please check your Junk folder for your confirmation, in case your Settings send it there!
We always keep you in the loop via email. You'll hear from us when your order has been dispatched, along with tracking info when it's shipped.
We'll send your tracking info by email when your order has been shipped.
You'll find a dedicated size guide at the bottom of each product description.
Most of our products have a handy Size Recommender, a magick little tool.
Enter your details, right down to how you like your clothes to fit, and it'll advise you on the best Disturbia size for you.
Remember, this is a tool, not a rule.
Some items, such as underwear, have distinct sizing info. It's always best to refer to the individual product description for additional sizing advice.
Our final tip: Always measure your actual body, without clothes, to get an accurate reading
Still unsure? No problem! Drop us an email at cs@disturbia.co.uk and we'll help you find the best fit for you 📏
E-Gift cards are sent to an email address designated by the (thoughtful af) buyer, on the date and time of the buyer's choice. Please check your inbox!
If you've not received your E-Gift card in the time you specified, or have any issues with redeeming your gift card, contact orders@disturbia.co.uk and we'll look into this for you.
We currently offer size ranges up to a UK20, and are working towards further size inclusivity in the near future.
We can say that each box contains a random mix of products, including past season favourites.
Stuff you can't get elsewhere - all top quality, for half the price
Simply select your size and we'll handpick your haul - filling it with awesomeness to delight you with!
Mystery boxes are non returnable.
If you want real deal Disturbia products, this is the only place to buy 'em!
You can pre-order an item in the same way you'd order anything else from us:
1) Head to the pre-order section, or look for products marked with the 'pre-order' tag
2) Add pre-order items to your basket
3) Payment is taken as soon as your pre-order is confirmed at checkout
4) After placing your order, you'll receive an email confirming your order reference number
5) Congratulations! We'll ship as soon as we can, estimated shipping dates are listed within the product description
We will provide an estimated shipping date on all relevant product pages. This date can be subject to changes, depending on shipping. Orders will only ship once all items ordered are in stock. We are unable to part-ship orders.
That's cool! You can cancel any pre-order as long as it's before stock has arrived with Disturbia. Once stock has arrived, your order cannot be cancelled and would need to be returned following dispatch instead. Please check our Returns Policy for more information.
Yes! All pre-order products fall within our standard Returns Policy.
Any items dispatched as part of a pre-order are eligible for return within 30 days of the dispatch date.
Loads! We accept:
✔️ Paypal
✔️ Visa
✔️ Mastercard
✔️ Amazon Pay
✔️ Apple Pay
✔️ Maestro
✔️ JCB
✔️ American Express
✔️ Klarna
Payment methods available may vary depending on your country.
Your currency should automatically be selected based on your location.
All orders are processed in your local currency and are subject to exchange rate fluctation.
To checkout in a different currency, select your currency / region using the currency selector in the header.
E-Gift cards are valid for a period of 12 months from the original purchase date.
Last order dates for Christmas Delivery:
UK:
Express DPD Next Day: Thursday 21st December
DHL: Thursday 21st December
Royal Mail 48 Tracked: Tuesday 19th December
Royal Mail 24 Tracked: Thursday 21st December
EU:
Standard: Friday 15th December
Express: Tuesday 19th December
ROW:
Standard: Friday 1st December
Express: Friday 15th December
We ship worldwide! See our full list of delivery options, costs and timings here.
Delivery timescales can be found here.
Express delivery orders placed before 6pm GMT/BST are shipped same day Mon-Fri.
Standard delivery orders are usually shipped within 48 hours, Mon-Fri.
If your order has not arrived within the expected timescale, please contact us with your Order Number at orders@disturbia.co.uk
There are no hidden charges or fees! What you pay at the checkout is inclusive of any duties or taxes where applicable. Enjoy your shop with none of the hassle or stress!
We'll send your tracking info by email when your order has been shipped.
If your order hasn't arrived within the expected timescale, please forward your order number to orders@disturbia.co.uk and we'll look into this for you 🕵️♀️
As outlined within our returns policy, customers are liable for the cost of return shipping and any additional custom charges, unless faulty or sent in error.
How do I use it?
- You need to be a registered Disturbia customer to subscribe to Premier Delivery.
- Add to cart and use right away, you must be logged in to your account to use it.
- Premier Delivery cannot be purchased using flexible payment methods.
- Premier Delivery is valid for 12 months from the sign up or renewal date and will show automatically at checkout after purchase.
- Select 'Premier Delivery' when selecting your shipping option at checkout.
Ordering / Delivery
- Orders must be placed by 6pm to receive next day delivery, and area restrictions may apply.
- Cut-off times and services may change or experience slight delays during peak periods or Bank Holidays.
- If a Next Day service is not available, then your order will be sent standard delivery.
- Areas such as the Channel Islands, Highlands & Islands of Scotland may take up to 3-5 working days.
- Premier delivery is only available to UK addresses.
Cancellation
- You can cancel your Disturbia Premier Delivery subscription within 14 days of subscribing and a full refund will be provided if you have not made any purchases using Premier Delivery shipping methods.
- Your subscription will renew automatically, you can cancel your subscription anytime in your customer account.
- Once your subscription has been cancelled, you'll no longer be able to use the Premier Delivery shipping method at checkout.
- Personal use only, subject to fair use policy - your account may be terminated with a pro-rata refund issued in cases of misuse.
We've recently gone paperless for all of our orders!
Please check your email confirmation for a summary of your items, and head to our returns page to start your return or exchange.
We've recently gone paperless for all of our orders!
Please check your email confirmation for a summary of your items, and head to our returns page to start your return or exchange.
Oh no :( let's sort that!
In the super rare instance of a product problem, please email us at orders@disturbia.co.uk and we'll be happy to rectify the situation for you. Include:
✔️ Your full details
✔️ Your order number
We aim to unease the majority, but we aim to please you always! 😈
Simple! Follow the info in our returns policy.
Sale / Clearance items are not eligible for exchange.
We aim to process your return within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Forever grateful for your patience!
Funds should be returned to you 72 hours after processing your return.
If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20, buy one get one 50% off) you will be refunded the full price of the item, minus any discount given in the offer.
If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.
Labels for initiated returns that are not passed to the return carrier within 14 days will be cancelled, please ensure you post your return within 14 days of creating your label.
Orders placed within December are eligible for return until January 31st providing all standard returns criteria are met.
Please note: We are currently experiencing slight delays in fulfilment due to warehouse upgrades, you will receive a dispatch email notification as soon as your order is dispatched.
A credit note will be issued to any orders which do not ship within 3 days.
Contact orders@disturbia.co.uk for further enquiries.
There are no hidden charges or fees! What you pay at the checkout is inclusive of any duties or taxes where applicable. Enjoy your shop with none of the hassle or stress!
All overseas orders are processed by Global-e, our global fulfillment partner on behalf of Disturbia.
In the case of a refused delivery, you will be responsible for:
• Original shipping charges;
• Any import fees incurred;
• Return postage costs to Disturbia.
This amount will be deducted from your refund.
If the return fee exceeds the amount of the order (plus shipping costs), the package will be abandoned and you won't be refunded.
You can find further translated information in our overseas help portal here!
We currently offer size ranges up to a UK20, and are working towards further size inclusivity in the near future.
If a Sold Out style remains visible on the site this means it will most likely be restocked within the next 6 weeks, so keep checking back!
Please email us at cs@disturbia.co.uk for a specific product enquiry.
If you want real deal Disturbia products, this is the only place to buy 'em!
For the best care for your jewellery, avoid contact with chemicals.
Remove jewellery before using household cleaning products (or delegate such tasks to your familiar.)
Apply beauty products such as lotions, creams, or perfume and ensure they are fully absorbed before putting on your jewellery.
Avoid prolonged contact with water – so no swimming or bathing whilst wearing your Disturbia jewellery!
Make sure they’re dry and free from moisture and oils prior to storage.
Store your jewellery in a dark, dry, cool place; excessive exposure to sunlight can fade semi-precious stones. (We know the feeling.)
All products come with a handy "what's my size" tool featured on each product page, alternatively details on measurements and sizing can be found within our size guide.
Please note all sizes on the UK Store are displayed in UK sizes.
Need more information?
Email us: cs@disturbia.co,uk We will respond to all emails within within 24 working hours.
Drop us an email at sm@disturbia.co.uk with your social handles.
We'd love to hear from you!
If you have any questions please contact us and we'll be happy to help. 😊
Chat online: Our team are available to speak to via live chat between 9am-5pm GMT Mon-Sat, and can help with any queries you may have - click the speech bubble in the bottom right corner of your screen!
Email us: cs@disturbia.co.uk We will respond to all emails within within 24 working hours.
Call us: +44 (0)1670 736973 (Mon-Fri 9am-5pm GMT) - Excluding UK Bank Holidays
Our team are available to speak to via live chat between 9am-5pm GMT, and can help with any queries you may have - click the speech bubble in the bottom right corner of your screen!
+44 (0)1670 736973
Chat
cs@disturbia.co.uk