Our Customer Service team are available to speak to via live chat between 9am-5pm GMT Mon-Sun to help with any queries you may have. Just click the speech bubble in the bottom right corner of your screen.

Your currency should automatically be selected based on your location.

All orders are processed in your local currency and are subject to exchange rate fluctuation.

To checkout in a different currency, select your currency/region using the currency selector in the header.

Once your order has been placed and you have received your order confirmation, we cannot guarantee that your order can be amended or cancelled due to our expected dispatch timeframes.

Any shipping address changes must be addressed with the courier, but may not always be possible.

Promotional discount codes cannot be retroactively applied once your order has been placed.

Please see our exchange and return policies here for further information.

Order confirmation emails are sent automatically after an order is placed. If you use Outlook or Gmail, please check your Junk folder for your confirmation in case it's sent there.

We always keep you in the loop via email. You'll hear from us when your order has been dispatched, along with tracking info when it's shipped and confirmation once your order was delivered

We'll send your tracking info by email when your order has been shipped.

Most of our products have a handy Size Recommender. Enter your details, right down to how you like your clothes to fit, and it'll advise you on the best Disturbia size for you.

Always measure your actual body, without clothes, to get an accurate reading.

Remember, this is a tool, not a rule.

Some items, such as underwear and swimwear, have dedicated sizing info at the bottom of the product description. It's always best to refer to the individual product description for additional sizing advice.

Still unsure? No problem! Drop us an email at cs@disturbia.co.uk and we'll help find the best fit for you.

E-Gift cards are sent to an email address designated by the buyer, on the date and time of the buyer's choice. Please check your inbox & junk folder!

If you've not received your E-Gift card in the time you specified, or if you have any issues redeeming your gift card, contact cs@disturbia.co.uk and we'll look into this for you.

Our current size range for the majority of our products is UK6-UK20/US2-US16, with some styles now available up to a UK24/US20. We continue to work towards further size inclusivity for future drops!

Each box contains a random mix of products, including past season favourites - all top quality, for half the price! Simply select your size and we'll handpick your haul.

Discount codes and rewards points can not be used on Mystery Boxes. Mystery Boxes are non returnable.

You can pre-order an item in the same way you'd order anything else from us:

- Head to the pre-order section, or look for products marked with the 'Pre-Order' label

- Add pre-order items to your basket & check out

- Payment is taken as soon as your pre-order is confirmed at checkout

- After placing your order, you'll receive an email confirming your order reference number

- We'll ship your item as soon as it's stocked; estimated shipping dates are listed within the product description

We will provide an estimated shipping date on all relevant product pages. This date can be subject to changes, depending on shipping. Orders will only ship once all items ordered are in stock. We are unable to part-ship orders. 

You can cancel any pre-order as long as it's before stock has arrived with Disturbia. Once stock has arrived, your order cannot be cancelled and it would need to be returned as outlined in our Returns Policy 

Loads! We accept:

✔️ Paypal
✔️ Visa
✔️ Mastercard
✔️ Amazon Pay
✔️ Apple Pay
✔️ Maestro
✔️ JCB
✔️ American Express
✔️ Klarna


Payment methods available may vary depending on your country.

E-Gift Cards can be purchased here

We ship worldwide! See our full list of delivery options, costs and timings here.

Delivery timescales can be found here.

Express delivery orders placed before 8pm GMT/BST are shipped same day Mon-Fri.

Standard delivery orders are usually shipped within 48 hours, Mon-Fri.
If your order has not arrived within the expected timescale, please contact us with your Order Number at cs@disturbia.co.uk

We aim to dispatch orders within 48 hours with Standard Shipping or same day with Express Shipping, however in the rare occasion your order is delayed, a credit note will be issued to any orders which do not ship within 5 days.

You will receive a dispatch email notification as soon as your order is dispatched.

Contact orders@disturbia.co.uk for further enquiries.

There are no hidden charges or fees! What you pay at the checkout is inclusive of any duties or taxes where applicable. Enjoy your shop with none of the hassle or stress!

We'll send your tracking info by email when your order has been shipped.

If your order hasn't arrived within the expected timescale, please forward your order number to cs@disturbia.co.uk and we'll look into this for you 🕵️‍♀️

As outlined within our returns policy, customers are liable for the cost of return shipping and any additional custom charges, unless faulty or sent in error.

Subscription

- You need to be a registered Disturbia customer to subscribe to Premier Delivery.
- Add Premier Delivery to cart and purchase to use right away.
- Premier Delivery cannot be purchased using flexible payment methods.
- Premier Delivery is valid for 12 months from the sign up or renewal date, and will show automatically at checkout after purchase.

Orders & Delivery

- You must be logged into your Disturbia account to use Premier Delivery.
- Please select 'Premier Delivery' when choosing your shipping option at checkout.
- Orders must be placed by 8pm to receive next day delivery, and area restrictions may apply.
- Cut-off times and services may change or experience slight delays during peak periods or Bank Holidays.
- If a Next Day service is not available, then your order will be sent standard delivery.
- Areas such as the Channel Islands, Highlands & Islands of Scotland may take up to 3-5 working days.
- Premier delivery is only available to UK addresses.

Cancellation

- You can cancel your Disturbia Premier Delivery subscription within 14 days of subscribing and a full refund will be provided you have not made any purchases using Premier Delivery shipping methods.
- Your subscription will renew automatically, you can cancel your subscription anytime in your customer account.
- Once your subscription has been cancelled, you'll no longer be able to use the Premier Delivery shipping method at checkout.
- Premier Delivery is for personal use only, subject to our fair use policy. Your account may be terminated with a pro-rata refund issued in cases of misuse.

*Premier Delivery is currently only available to UK customers

We've recently gone paperless for all of our orders!

Please check your email confirmation for a summary of your items, and head to our returns page to start your return or exchange.

In the rare event of a product problem, please email us at cs@disturbia.co.uk with:

- Your full details

- Your order number

.. and we'll be happy to rectify the situation for you!

Simple! Follow the info in our returns policy.

Sale / Clearance items are not eligible for exchange.

We aim to process your return within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Forever grateful for your patience!
Funds should be returned to you 72 hours after processing your return.

If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20, buy one get one 50% off) you will be refunded the full price of the item, minus any discount given in the offer.

If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.

There are no hidden charges or fees! What you pay at the checkout is inclusive of any duties or taxes where applicable. Enjoy your shop with none of the hassle or stress!

All overseas orders are processed by Global-e, our global fulfillment partner on behalf of Disturbia.

In the case of a refused delivery, you will be responsible for:

• Original shipping charges;
• Any import fees incurred;
• Return postage costs to Disturbia.

This amount will be deducted from your refund.

If the return fee exceeds the amount of the order (plus shipping costs), the package will be abandoned and you won't be refunded.

Our current size range for the majority of our products is UK6-UK20/US2-US16, with some styles now available up to a UK24/US20. We continue to work towards further size inclusivity for future drops!

If a sold-out style remains visible on the site this means it will most likely be restocked very soon, so keep checking back and make sure to sign up for notifications by clicking the "notify me when available" button on the product page.

Please email us at cs@disturbia.co.uk for a specific product enquiry.

If you want real deal Disturbia products, this is the only place to buy 'em!

For the best care for your jewellery, avoid contact with chemicals and prolonged contact with water; remove jewellery before washing or bathing.

Apply beauty products such as lotions, creams, or perfume and ensure they are fully absorbed before putting on your jewellery.

Make sure your pieces are dry and free from moisture and oils prior to storage.

Store your jewellery in a dark, dry, cool place.