Terms & Conditions

The www.disturbia.co.uk website is operated by:

Disturbia Clothing Ltd.

VAT registration number: GB828120349

40b Colbourne Crescent
Nelson Park
Cramlington
Northumberland
U.K.

info@disturbia.co.uk

+44 (0)191 4402795 

Ordering From Us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

Delivery

Delivery pricing and info can be found here

Our delivery destinations are split into 3 zones. The U.K, the EU and the Rest of the World.

Please note, all non-EU customers are responsible for paying all customs and import duty charges.

We do not dispatch goods on weekends or bank holidays.

Cancellation and Return/Exchange Policy

If you wish to cancel your order you can notify us by email to orders@disturbia.co.uk before we have dispatched the goods to you.

To return an item purchased at Disturbia Clothing for either exchange or refund, you must do so within 28 working days from the order date.

Returned items must be returned in their original condition. Unworn, unwashed and with tags.

We advise to try on shoes indoors until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box.

Swimsuits and swim bottoms are non-returnable. 

All sales are final for sale section products. Sale section items can be returned for store credit or exchange.

Upon receipt and review of the return, you will be notified by email once your refund has been processed, or when your return has been dispatched. 

All exchanges are shipped out free of charge.

The customer is liable for the cost of return shipping and any additional custom charges; unless faulty or sent in error.

Need further assistance? Email orders@disturbia.co.uk and we'll be happy to help!

DOWNLOAD RETURNS/EXCHANGE FORM (click here!)

 

Licence

The copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Disturbia Clothing Ltd. For the purposes of these terms and conditions, any use of extracts from this Website for any purpose is prohibited.