extra 20% off clearance! code: sale20 ends in

12.00am UK time on 12th April 2021

Delivery Info

 

Our warehouse remains open, and we're shipping out your orders daily, as normal.

We are currently experiencing a high volume of orders, so please bear with us and we will dispatch your order as quickly and safely as possible.

Standard orders are currently dispatched in 1-3 working days.

Express orders placed before 2pm GMT will be dispatched the same working day.

*Import Info about EU orders (see below)

 

UNITED KINGDOM

Standard (Non-tracked)

£3.95

1-2 working days                    

Express

£6.95

Next working day if ordered before 2pm

FREE Express!

All orders over £75

Next working day if ordered before 2pm

U.S.A

Standard Tracked

£9.95

5-7 working days. Please allow up to 25 days.

Express Tracked

£24.95

3-5 working days

FREE Express!

All orders over £200

3-5 working days. 

EUROPE

Standard DDU (Delivery Duties Unpaid)

£9.95

2-7 working days. Please allow up to 20 days.

Express DDP (Delivery Duties Paid)

£19.95

2-5 working days.

FREE Standard DDU

All orders over £250

2-7 working days. Please allow up to 20 days.

REST OF THE WORLD

Standard Non-tracked

£14.95

7-21 working days

Express Tracked

£29.95               

5-7 working days

FREE Express!

All orders over £250

5-7 working days. 

Orders are processed Monday to Friday.

We do not dispatch goods on weekends or bank / UK national holidays.

All overseas customers are responsible for paying all customs and import duty charges, except EU Express DDP order, where all import charges are paid by Disturbia.

** Customers who use Hotmail and Gmail should check their Junk folders for order confirmation emails **

If you have any other questions regarding orders or delivery, please email: orders@disturbia.co.uk

 

Important information about EU Orders

We now offer 2 options for EU delivery:

 

Express DDP (Delivery Duties Paid)

-All taxes and duties are paid by Disturbia

-Goods are delivered with no extra charges to the customer

-Expedient, no-hassle, seamless delivery

-What you pay at Checkout is the total amount to have the order delivered to your door

-2-5 working day delivery, depending on location

-£19.95

 

Standard DDU (Delivery Duties Unpaid)

-This is an untracked service

-Customers are liable to pay import taxes and duties

-Depending on location 2-20 working day delivery

-£9.95

 

EU Returns

You can return items for a refund or exchange. 

The customer is responsible for the cost of returning any items.

For International Exchanges, P&P will be charged for the re-shipping of exchanged items.

All EU Exchanges are shipped using the Standard DDU Service, whereby it is the customers responsibility to pay any import taxes or duty charges.

Returned items must be returned within 30 days of the purchase date, and the products should be in their original condition. Unworn, unwashed and with tags. The following products are non-returnable: Swimsuits, swim bottoms, face masks, vinyl, books and perfume.

 

Refunds

Upon receipt and review of the return, you will be notified by email once your refund has been processed.

Most returns are processed within 24 hours of receipt, however in busy periods this can take up to 7 working days.

 

Exchanges

Upon receipt and review of the return, you will be notified by email once your exchange has been processed.

We will contact you to take payment for the exchange shipment.

All EU Exchanges are shipped using the Standard DDU Service, whereby it is the customers responsibility to pay any import taxes or duty charges.

If an item is incorrect or faulty please email us your full name, order number and a quick description of what has happened and we will get it resolved for you as soon as possible.

In the case of a refused delivery, the customer is responsible for the original shipping charges, any import fees that are incurred, and the cost of returning the package to Disturbia. This amount will be deducted from your refund. If the return fee exceeds the amount of the order plus shipping costs, the package will be abandoned and you will not be refunded.

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