Terms & Conditions
The www.disturbia.co.uk website is operated by:
Disturbia Clothing Ltd.
VAT registration number: GB828120349
Studio 5, Hoults Yard,
Newcastle Upon Tyne,
+44 (0)191 4402795
Ordering From Us
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
Delivery is calculated by weight and destination.
Our delivery destinations are split into 3 zones. The U.K, the EU and the Rest of the World.
For UK delivery please allow 2 to 5 working days.
For delivery to Europe please allow 4 to 10 working days.
For delivery to the rest of the world please allow 7 to 21 working days.
Please note, all non-EU customers are responsible for paying all customs and import duty charges.
We ship orders on mondays, wednesdays and fridays. We do not dispatch goods on weekends or bank holidays.
Cancellation and Return/Exchange Policy
If you wish to cancel your order:
- you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in unworn, unused condition, within 14 days of receipt for a full exchange or refund. The costs of returning goods to us shall be borne by you. When returning an item please print out, and fill in the return form, and include it with your returning package. You can download the form here...
- Disturbia Refund/Exchange Form
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
The copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Disturbia Clothing Ltd. For the purposes of these terms and conditions, any use of extracts from this Website for any purpose is prohibited.